Refund Policy

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Last updated: April 2025

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At Brimz Learning HQ, we want you to be fully satisfied with our services. This policy explains when and how refunds apply.

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3.1 Eligibility for Refunds

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• Sessions cancelled by you with more than 24 hours' notice: full refund.

• Sessions cancelled by us: full refund or free rescheduled session offered.

• Sessions cancelled by you with less than 24 hours' notice: 50% refund.

• No-shows (no notice given): no refund.

• Unused sessions in a paid package: pro-rata refund upon written request, minus any applicable admin fee.

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3.2 How to Request a Refund

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To request a refund, contact us at brimzlearninghq@gmail.com with your name, booking date, and reason for the refund. We aim to respond within 3 business days.

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3.3 Refund Processing

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Approved refunds will be processed within 5–10 business days to your original payment method.

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3.4 Exceptions

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Refunds will not be issued where services have been fully delivered or where a student's conduct has led to termination of service (see Terms & Conditions section 2.5).

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3.5 Your Consumer Rights

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Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If you are unhappy with a resolution, you may contact Citizens Advice or Trading Standards.